Shipping policy

All Willow Lane pieces are designed in-house and thoughtfully produced in small, made-to-order runs.

Made-to-Order Production

Orders are processed within 2–7 business days before entering production.

As each piece is made to order, production typically takes 1–2 weeks from the date your order is placed.

Dispatch & Delivery

Once production is complete, your order will be dispatched.

Estimated delivery time is 5–8 business days, depending on your destination.

Most customers receive their order within approximately 3 weeks from the date it was placed.

Please note that delivery timeframes are estimates only and may occasionally be affected by customs processing, courier delays, adverse weather or other circumstances outside of our control.

Shipping Address

Please ensure your shipping address is complete, accurate and entered using English characters only.

Willow Lane cannot accept responsibility for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

We are unable to deliver to PO Boxes, parcel lockers, private mailboxes or military addresses.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.

You can also track your order at any time using the Orders & Returns link in the footer of our website.

Customs, Duties & Taxes

Our garments are ethically manufactured in Cape Town, South Africa.

International orders may be subject to customs duties, import taxes, VAT or handling fees charged by the destination country.

These charges are determined by your local customs authority, are not included in your order total, and are the responsibility of the customer.

Please ensure you understand your country's customs and import regulations before placing your order.

If an order is returned to us because customs charges were refused or the shipment was not collected, any refund may be reduced by the return shipping costs, customs charges or other fees incurred by Willow Lane.

Order Changes & Cancellations

If you need to make a change to your order, please contact us as soon as possible.

Orders may be amended or cancelled before production begins. Once production has started, changes or cancellations may no longer be possible as your garment will already be in production.

Where a cancellation is accepted before dispatch, any non-refundable payment processing fees charged by our payment provider may be deducted from your refund where permitted.

Shipping Protection

Where available, we recommend selecting shipping protection during checkout for additional peace of mind while your order is in transit.